Hubungan Kualitas Pelayanan Kesehatan Dengan Tingkat Kepuasan Pasien Poliklinik Rawat Jalan HIV/AIDS Rumah Sakit Umum Daerah Djasamen Saragih Tahun 2023
DOI:
https://doi.org/10.57213/antigen.v1i3.45Keywords:
Quality of service, level of satisfactionAbstract
Based on WHO data shows that 5.7 to 8.4 million people die due to poor quality health services each year in low and middle income countries, which represent up to 15% of total deaths in this country. Patients in conditions requiring health care die 60% due to poor service quality and 40% of deaths due to lack of utilization of the health service system, especially in low and middle income countries (WHO, 2020). This study aims to identify the relationship between the quality of health services and the level of patient satisfaction at the HIV/AIDS Outpatient Polyclinic at the Djasamen Saragih Regional General Hospital in 2023. Type of quantitative research with cross sectional design. This research was conducted on a sample of 41 midwives. To measure the characteristics of respondents used a data collection form, to measure the quality of service with the level of satisfaction of respondents used a questionnaire. Based on the relationship between the quality of health services and the level of patient satisfaction, a p-value of 0.000 (p <0.05) was obtained which indicated that there was a significant relationship between the characteristics of midwives, such as the relationship between the quality of health services and the level of patient satisfaction at the HIV/AIDS Outpatient Polyclinic at Home Djasamen Saragih Regional General Hospital in 2023. Thus Ho is rejected, correlation strength (r) = 0.008. The relationship between the quality of health services and the level of patient satisfaction is in the dissatisfied category. It is recommended that many provide policies through the best programs in terms of quality of health services, especially in terms of satisfaction levels at the HIV/AIDS Outpatient Polyclinic, Djasamen Saragih Regional General Hospital
References
Abdul Manap. (2016). Revolusi Manajemen Pemasaran. Jakarta: Mitra Wacana Media
Achmad Rizal, Y. R. (2014). Hubungan Kualitas Pelayanan Kesehatan Dengana Tingkat Kepuasan Pasien di BP. Gigi Puskesmas Kelayan Dalam Kota Banjarmasin. An-Nadaa.
Agus Riswandi, W. E. (2018). Bibliografi Pelayanan Kesehatan Primer. Bandung: PT. Lontar Digital Asia. Al-Sheikh, A. b. (2003). Lubaabut Tafsir Min Ibni Katsiir. Bogor: Pustaka Imam asy-Syafi'i.
Antari, N. K. (2019). Gambaran Kepuasan Pasien Rawat Jalan Terhadap Pelayanan Kesehatan di UPT Kesmas Payangan Ginyar Bali. Intisari Sains Medis, 10,492-496.
Azwar, S. (2016). Reliabilitas dan Validitas Edisi 4. Yogyakarta: Pustaka Pelajar.
Bramantoro, T. (2017). Pengantar Klasifikasi dan Akreditasi Pelayanan Kesehatan. Surabaya: Airlanggaa University Press.
Gurning, F. P. (2018). Dasar Administrasi & Kebijakan Kesehatan Masyarakat. Medan: K.Media.
Hardani, d. (2020). Metode Penelitian Kualitatif dan Kuantitatif. Yogyakarta: Pustaka Ilmu.
Kemenkes RI. (2014). Peraturan Menteri Kesehatan Republik Indonesia Nomor 75 Tahun 2014 Tentang Pusat Kesehatan Masyarakat. Jakarta: Kementerian Kesehatan RI.
Kemenkes RI. (2019). Profil Kesehatan Indonesia. Jakarta: Kementerian Kesehatan RI.
Noviyanti. (2019). Faktor Pelayanan Yang Profesional Terhadap Kepuasan Pasien. Pasuruan Jawa Timur: CV. Penerbit Qiara Media.
Nurdin, I. (2019). Kualitas Pelayanan Publik (Perilaku Aparatur Dan Komunikasi Birokrasi Dalam Pelayanan Publik). Surabaya: Media Sahabat Cendekia.
Pendrita Jennie Kristina, T. D. (2017). Hubungan Antara Kualitas Pelayanan dengan Tingkat Kepuasan Pasien Rawat Jalan Pengguna BPJS RSI G Kabupaten Malang. Nursing News.
Pohan, I. S. (2006). Jaminan Mutu Layanan Kesehatan: Dasar-dasar Pengertian dan Penerapan. Jakarta: EGC .
Rofiah, N. (2019). Hubungan Kualitas Pelayanan Kesehatan Dengan Kepuasan Pasien di Puskesmas Rantang Kecamatan Medan Petisah. Skripsi.
Ryadi, A. L. (2016). Ilmu Kesehatan Masyarakat. Yogyakarta: CV. Andi Offset.
Sugiyono. (2016). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: PT Alfabet.
Wahyu Kuntoro, W. I. (2017). Kepuasan Pasien Terhadap Kualitas Pelayanan Di Tempat Pendaftaran Pasien Rawat Jalan Puskesmas Kretek Bantul Yogyakarta. Jurnal Kesehatan Vokasional, 140-147.
Wanarto, G. B. (2013). Penilaian Mutu Pelayanan Kesehatan Oleh Pelanggan. Magetan Jawa Timur: Forum Ilmiah Kesehatan (Forikes).
WHO. (2020). Quality Health Services. Retrieved from WHO: http://www.who.int/news-room/fact-sheets/detail/quality-health-services
Wibowo, H. T. (2016). Kesehatan Masyarakat Dalam Pelayanan Kebidanan. Yogyakarta: Trans Medika.
Yulina, R. G. (2019). Hubungan Kualitas Pelayanan dengan Kepuasan Pasien Rawat
Jalan di Puskesmas Belawan. Jurnal Kesehatan Masyarakat & Gizi
